Important!!! – Please DO NOT re-pot your plant in the first 2-4 weeks of receiving it. Re-potting a plant within its first two weeks in its new environment causes even more stress on the plant which is already stressed from shipping. This additional stress can lead to things like root-rot, dropping leaves and even make the plant more susceptible to fungal or bacterial infections. We strongly advise against re-potting until the plant has fully recovered from shipping stress – a minimum of 2-4 weeks! Once a plant has been re-potted any and all guarantees will fall away.
Live Arrival Guarantee
All plants are guaranteed to arrive alive and healthy. This means that the plant will not be displaying any distress beyond what would be expected due to being shipped. Some brown leaves and minor cosmetic damage to foliage can happen in the shipping process and will not have any long-term impact on plant health. Some older roots may show signs of decay but will be regarded as a natural part of a healthy plant’s senescence if healthy new roots are present.
If there are any plant health issues upon arrival, please contact us at fuzzyrootsza@gmail.com within 48 hours of receipt of the plant and provide photos. We’ll quickly address any issues.
If the plant arrives in an acceptable condition, all further care is the responsibility of the purchaser and no replacement is offered once the plant arrives alive.
The live arrival guarantee may be voided in instances where the customer fails to provide a deliverable address, fails to collect packages within a timely manner or does not facilitate carrier inspection of damaged packaging. Details are provided in our shipping policy.